
Future of AI
in Services
Removing the Human in the Loop and Creating an AI Driven Digital Portfolio Roadmap

Experience Story: FSX helps a global certification and compliance service provider in building a digital service portfolio roadmap.
Situation: A global leader in inspection services desired to learn how AI could disrupt its business and whether M&A is a viable strategy to mitigate risk.
Challenge: Lack of visibility regarding market readiness for the adoption of digital and AI driven solutions and technology growth trajectory.
Solution – AI Readiness and Market Approach: FSX evaluated the size of, and time to, impact to deliver business development strategy recommendations.
- Evaluated the legitimacy of market claims for role and growth potential of AI in code compliance
- Market assessment (size /characteristics/trends/threats)
- Map of competitor landscape
- Customer analysis
- Common business practices
Business Context: Our Fortune 500 client operates a human intensive inspection and verification services business. The question asked: Can we reduce the human travel carbon component to our offerings? Further, are there existing technologies that we can exploit, and if so, will others exploit these first to disrupt our core business model?
Business Requirement: Our client needed to know just how to measure market readiness, size, and potential growth rate to justify research, investment, and partnerships in this area. If the right opportunity is found, then what is the best pathway for go to market execution; build or buy? When is the right time to act? Could they with the right technologies create a new ‘always on’ business model and offer additional monitoring and certification services through digital twin and AI technologies to disrupt themselves and their competitors?
- Understand serviceable obtainable market (SOM) scenarios
- Identify five ‘most preferred’ companies to partner/invest
- Explore an indicative business model for service delivery
Opportunity Assessment
Evaluating the legitimacy of market claims for the role and growth potential of AI in target market
- Size of Serviceable Obtainable Market (SOM), potential partners, and action for each
- Market assessment (size / characteristics / trends/ threats)
Entry barriers & success factors Credibility of market claims
Partnership Assessment
Evaluating companies and their claims to identify potential partners Company landscape & database
- Brief profiles of example potential target companies
- Validation of key claims
- Asses key strengths/weaknesses
Model of engagement
Viability of GTM strategy
Entry barriers & success factors
Credibility of market claims
- Market assessment (size / characteristics / trends/ threats)
- Market assessment (size / characteristics / trends/ threats)
- Most attractive target customer segment(s
- Value proposition for target customers
- Evaluation of GTM strategies
- Asses key strengths/weaknesses
- IP Strength
- Asset Strength
- Financial Health
- Brand Strength
- Geographical footprints
- Investor/shareholding structure
- Management vision
